Black Horse Collision (BHC)

Last Updated: September 9, 2026

Black Horse Collision (“BHC,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, requesting an estimate, communicating with our team, or using our collision repair services. This Privacy Policy explains what information we may collect, how we use it, and the choices available to you.
 

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name

• Phone number

• Email address

• Mailing address

• Vehicle information, including year, make, model, and VIN

• Vehicle damage and repair information

• Photos or documents submitted for an estimate or repair

• Insurance company and claim information

• Communication preferences

• Information submitted through website forms

• Other information you choose to provide when contacting us
   

We may also collect certain technical information automatically when you visit our website, such as IP address, browser type, device information, pages visited, referral source, and website activity.
 

2. How We Use Your Information

Black Horse Collision may use the information we collect to:

• Respond to inquiries and estimate requests

• Provide collision repair services

• Communicate repair status and vehicle updates

• Prepare estimates and repair documentation

• Assist with insurance claims and supplements

• Coordinate parts, towing, rental vehicles, calibrations, or other repair-related services

• Process payments and invoices

• Provide customer support

• Improve our website, services, and customer experience

• Measure website and advertising performance

• Send service-related communications

• Send marketing communications when permitted by law and with any required consent

• Comply with legal and regulatory obligations

• Protect against fraud, misuse, or unauthorized activity
   

3. SMS & Text Message Communications

If you provide your mobile phone number and consent to receive text messages from Black Horse Collision, we may send SMS messages related to your inquiry, estimate, vehicle repair, repair status, insurance claim, customer service, or other communications you have authorized.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP. You may reply HELP for assistance or contact us directly.

Consent to receive SMS messages is not a condition of purchasing goods or services.

Mobile information will not be shared, sold, rented, or disclosed to third parties or affiliates for their own marketing or promotional purposes. SMS opt-in data and consent will not be shared with third parties for marketing purposes.
 

4. Phone Calls & Electronic Communications

When you contact Black Horse Collision by phone, email, website form, or other electronic method, we may retain information regarding the communication for customer service, repair documentation, training, quality assurance, and business purposes.

Where permitted by applicable law and with any required notice or consent, telephone calls may be recorded for quality assurance, training, documentation, or customer service purposes.
 

5. Cookies & Website Analytics

Our website may use cookies and similar technologies to understand how visitors interact with our website and to improve its performance.

We may use analytics, advertising, and website technologies provided by third parties, such as Google, to measure traffic, understand how customers find our website, and evaluate advertising performance.

These technologies may collect information such as your browser, device, IP address, pages viewed, interactions, and referral source.

You may be able to manage cookies through your browser settings.
 

6. How We Share Information

Black Horse Collision does not sell your personal information.

We may share information when reasonably necessary to provide our services, including with:

• Insurance companies and adjusters

• Parts suppliers and vendors

• Towing providers

• Rental vehicle providers

• Calibration, diagnostic, glass, or other automotive service providers

• Payment processors

• Website, CRM, communications, and technology providers

• Professional advisers or service providers supporting our business

• Government authorities when required by law

These parties may receive only the information reasonably necessary to perform their respective services.

We do not share mobile opt-in information or SMS consent with third parties for their own marketing purposes.

7. Insurance & Vehicle Information

Collision repairs may require us to collect and exchange information regarding your vehicle, insurance policy, claim, estimate, photographs, repair procedures, and related documentation.

This information may be shared with insurers, adjusters, parts suppliers, repair-related vendors, or other parties when reasonably necessary to process or complete your repair.
 

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, electronic communication, or data storage system can be guaranteed to be completely secure.
 

9. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain repair and business records, comply with legal or insurance requirements, resolve disputes, and fulfill legitimate business purposes.

Retention periods may vary depending on the type of information and applicable requirements.
 

10. Your Privacy Choices

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we maintain about you.

You may also:

• Unsubscribe from marketing emails using the unsubscribe option provided in the communication.

• Opt out of SMS communications by replying STOP.

• Adjust cookie preferences through your browser or available website settings.

• Contact us regarding questions or concerns about your personal information.

Certain information may need to be retained for legal, insurance, accounting, repair documentation, or other legitimate business purposes.
 

11. Third-Party Websites

Our website may contain links to third-party websites or services.

Black Horse Collision is not responsible for the privacy practices, security, or content of third-party websites. We encourage users to review the privacy policies of any third-party websites they visit.
 

12. Children's Privacy

Our website and services are intended for vehicle owners, customers, and individuals seeking automotive services and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website.
 

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

Any changes will be posted on this page with an updated “Last Updated” date.
 

14. Contact Us

If you have questions about this Privacy Policy or how Black Horse Collision handles your information, please contact:

Black Horse Collision
Oakland Park, Florida
Phone: (954) 880-5000
Website: blackhorsecollision.com